Contact Us

We’re here to help. If you have any questions about our products, orders, shipping, returns or anything else, please contact the Brocely customer support team.

Email Support

Email: support@brocely.shop

We aim to respond within 1–2 business days.

When contacting us about an existing order, please include:

• Your full name
• Order number
• Email address used at checkout
• A brief description of your question
• Photographs, if your item arrived damaged or incorrect

Business Address

Brocely
The Old Orchard
789A Huddersfield Road
Dewsbury
WF13 3LR
United Kingdom

Please contact us before returning any product. Items returned without prior approval may not be accepted.

Customer Support Hours

Monday to Saturday
9:00 am to 5:00 pm UK time

Messages received outside these hours will be answered on the next available business day.

Contact Form

You can also send us a message using the contact form below. Please make sure your email address is entered correctly so that we can respond.

For information about delivery or returns, please review our Shipping Policy and Refund Policy before contacting us.