Shipping policy

Shipping Policy

Last updated: 1 October 2026

At Brocely, we aim to process and deliver every order as quickly and reliably as possible. This Shipping Policy explains our processing times, delivery estimates, shipping charges and tracking process.

Shipping Destination

We currently deliver orders within the United Kingdom.

Please provide a complete and accurate delivery address during checkout. We are not responsible for delays caused by incomplete or incorrect address information.

Shipping Charges

We offer free standard shipping on all orders within the United Kingdom.

The shipping charge displayed during checkout will be £0.00. There are no hidden shipping or handling charges.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or UK public holidays will be processed on the next available business day.

Processing time is separate from shipping transit time.

Estimated Delivery Time

Our estimated total delivery time is 5–8 business days from the date the order is placed:

Processing time: 1–2 business days
Shipping transit time: approximately 4–6 business days

Delivery times are estimates and may be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available, you will receive a shipping-confirmation email containing your tracking details after your order has been dispatched.

Please allow up to 48 hours for the carrier’s tracking system to update.

Incorrect Delivery Address

Customers are responsible for checking their delivery address before submitting an order.

If you notice an error, contact us immediately at support@brocely.shop. We will try to help, but we may be unable to change the address after an order has been processed or dispatched.